Story URL: http://news.medill.northwestern.edu/chicago/news.aspx?id=182295
Story Retrieval Date: 5/26/2013 12:59:34 AM CST

Abe Tekippe/MEDILL
Southwest Airlines, the dominant carrier at Midway International Airport, says it is largely responsible for the airport's below-average departure times.
More than a third of flights leaving Midway International Airport were more than 15 minutes late in January, the 21st consecutive month the airport posted departures well below the national average.
The flights for the nation’s busiest airports are detailed in a report
released Monday by the U.S. Department of Transportation.
In January, just 60 percent of flights out of Midway left within 15 minutes of
their scheduled departure times — the standard the report uses to
distinguish an on-time flight from a delayed flight — putting the airport at
the bottom of the list for on-time departures.
And while this number was an improvement from December, when just 49.9 percent
of flights left on time, it fell well below the 76.6 percent average. By
comparison, 73.9 percent of flights left O’Hare International Airport on time
in January, according to the report.
These numbers come after Southwest Airlines, which accounts for 85 percent of
flight operations at Midway, acknowledged its on-time performance, particularly
in the Chicago market, has slipped in recent months. In January, the airline
ranked 13th out of 16 airlines for on-time performance, with 74.4 percent of
its operations on time, according to the report.
“We’re not satisfied with our current on-time performance,” Southwest spokesman
Chris Mainz said. “We see room for improvement.”
Mainz pointed to three causes of the delays: the weather, record numbers of
overall passengers and record numbers of connecting passengers, due in part to
the airline’s lower prices and “Bags Fly Free” campaign.
Indeed, in January, the airline served more than 6.8 million passengers, up
from 6.3 million the previous year. Similarly, last month, the airline saw a
7.1 increase in passengers, according to a press release.
Because of Chicago’s centralized location, Mainz said Midway has become a major
connection hub for the airline over the years and, with the recent surge in
business, has experienced more delays than other airports in the Southwest
system. This is because more passengers — and their luggage — are having to
transfer from one plane to another at the airport.
“As you carry more connecting customers than you have in the past, it’s harder
to do everything in the same amount of time,” Mainz said.
In an effort to combat the delays, Southwest spokeswoman Ashley Dillon said the
airline is adding three departure gates at Midway in the coming months.
“We are still finalizing the details of which gates and where, but we think
that will help with customer connectivity,” she said.
Southwest is also adjusting its schedule, allowing for more time between
connecting flights, Dillon said. She added that the airline’s current schedule
extends to October, so any changes made in the coming months would apply
primarily to post-October operations.
“We don’t want to have average on-time performance. We want to have better than
average on-time performance,” Dillon said. “We have to make adjustments, and I
think toward the end of the year, we’ll begin to see changes.”
Chicago Department of Aviation offices were closed Monday and city officials
could not be reached for comment.