Travelers struggle to get refunds after canceling flights amid coronavirus pandemic

Shutdown of runway 25R at FRA

By Henry Ren Medill Reports Genie Schwartz canceled her late April flight from West Haven, Connecticut, to Wilmington, North Carolina, as the Centers for Disease Control and Prevention urged Connecticut residents to eliminate non-essential travels in late March. She then called American Airlines to refund her $400 airfare, only to be offered a travel voucher […]